Shipping policy

Free Tracked Delivery: We are pleased to offer Free Tracked Shipping on all orders across the UK. There are no hidden delivery charges at checkout.

Processing Time: All orders are processed and quality-checked within 1–3 business days. You will receive a notification as soon as your order has been dispatched from our UK distribution centre.

Delivery Estimates: Once dispatched, your order is delivered via tracked courier.

• Estimated Delivery: 2–3 business days.

• Total Estimated Wait: 5–7 business days.

Order Tracking: Once your order ships, you will receive an email with a tracking number. You can use this to monitor your delivery status at any time.

Damages: If your item arrives damaged, please email us at hello[at]platinumvelocity.co.uk with photos of the item and packaging so we can arrange a replacement or refund immediately.